Please take the time to go over the
information in this FAQ if you're having any problems with installation
or are experiencing any bugs or errors while using the Comfy Learning
System.
Questions answered in
this
FAQ:
How do I connect the
Easy PC
keyboard to my computer?
Follow the steps below to connect the
Easy PC keyboard in Windows ME, Windows 2000 or Windows XP operating
systems:
- Turn on your computer.
- Locate a free USB port on your
computer.
- Connect the Easy PC Keyboard USB
cable connector to the USB port.
- Installation
should be automatic and may take up to one minute. (You may observe the
status of the installation by the pop-up messages that appear on the
computer screen.)
What are the minimum
computer
system requirements for the Easy PC system?
- Processor: Pentium III 350 MHz and
above
- OS: Microsoft Windows
98SE/Me/2000/XP
- Memory: 32MB Ram and above (64MB
or higher recommended)
- Hard Disk: at least 30MB free space
- CD-ROM Drive: 4X over sampling and
above
- USB port
- Additional requirements: Sound
card, color screen and speakers
How do I install a
Comfy software title?
- Turn on your computer and insert
the relevant Comfy software CD into the CD-ROM drive.
- The Installation program should
automatically launch. If it does not, click on the "start.exe" file
from your CD-ROM.
- Follow the installation
instructions displayed on the screen.
- Press "Finish" to complete
installation. A Comfy icon will appear on the computer desktop and in
the Start submenus.
How do I launch a game?
In order to run Comfy software
games, you will need the original game CD.
Insert the Comfy software CD into your CD-ROM drive, which should
remain inside the CD-ROM drive during the whole play.
The game should start automatically.
If the game does not start automatically, double click on the Comfy
icon on your desktop.
I can't hear any voice
or music, what should I do?
First, please check the volume level
on your speakers.
Then check that the volume in the "volume control" is turned on
throughout all channels. The volume control is usually located on the
bottom right side of the desktop next to the clock. Look for the small
speaker icon and adjust sound level.
The animation is slow
and jumpy, what should I do?
If
the animation is slow and jumpy, you should choose a lower resolution.
You can adjust the resolution by accessing the performance settings
instructions in the "Parent section" of the game CD menu.
I have Windows XP.
After I successfully install Comfy Software, I get a "Black Screen" -
What should I do?
This error occurs when there are
problems with the Windows XP account used when the software was
installed.
Comfy software needs to be installed using an Administrator account,
with a name that does not contain any special characters.
To fix this error, first uninstall the Comfy software that caused the
problem, then follow one of these options:
- Changing the current user
account:
Go into the Windows XP Control Panel and choose "User Accounts".
If it is not already so, change the current user's name into a name
that contains only plain English characters.
Change the user's settings into a Computer Administrator.
- Creating a new user account:
Go into the Windows XP Control Panel and choose "User accounts".
Create a new user account with a name that contains only plain English
characters.
When given the option - choose to set the user as Computer
Administrator.
Once the user account is ready, restart
your computer, and install the
Comfy software using the Administrator account you've just set up.
Not
finding
the information you're looking for?
If
the information you're looking for has to do with general usage of the
Comfy System, or if you'd like to make sure you're making the most of
the Comfy System - Please go over our General
Use FAQ.
If you can't find the information
you're looking for, please use our contact form to contact a
local support representative. We'll be glad to answer your questions,
and add them to our growing FAQ.
Comfy Easy PC Keyboard
Technical Support
Questions
